Even then there response is ' the team is looking into it.' They refuse to give refunds even when they are caught in a lie. Many times the CS requests u send them screen shots to prove what ur saying. The following issue was not giving correct numbers in regards to astrals.the numbers advertised were not what u received. When I called the devils on it they said that the free hero didnt include iris. It automatically gave me prompto instead. I had a 'choose ur hero' chest and at the time chose IRIS. Many times with the bait and switch scams that are THRUOUT this con of a game. The game has deceptively ripped my ENTIRE realm off. It's ifact the only reason I waste time on this game.
Let me explain, when I first started playing I joined a guild that I'm still with today.
I have played this epic scam of a game for 2 yrs.